Annie Marketing Studio
Refund Policy

Last Updated: 8/10/2025
At Annie Marketing Studio, every project is approached with care, creativity, and clear communication. Because our services are personalized and time-based, our refund policy is designed to be fair while respecting the work invested.
1. Deposits

• All deposits are non-refundable once work has begun.

• Deposits secure your spot in our schedule and cover initial preparation and planning time.

2. Cancellations

• If you cancel before any work has started, your payment (minus deposit) will be refunded.

• If you cancel after work has started, you will be billed for the portion of work completed up to the cancellation date.

3. Project Changes

• If you choose to change the scope of work mid-project, additional costs may apply.

• Refunds are not issued for completed portions of the project you no longer wish to use.

4. Digital Services

• Because digital deliverables (design files, marketing plans, website builds) cannot be “returned,” no refunds are issued after final files have been delivered.

5. Missed Deadlines

• If Annie Marketing Studio fails to meet an agreed deadline due to our error, we will offer either:

  1. A partial refund proportional to the delay, or

  2. Credit toward a future service.

6. Satisfaction Guarantee

• We aim for you to be thrilled with your project.

• If you are unhappy with our work, please notify us within 7 days of delivery, and we’ll make reasonable revisions as outlined in your project agreement.

7. Contact
For questions about this policy, email hello@anniefullstack.com or call/WhatsApp +1 (616) 822-8398.